Username:
Password: Code:
f i m q
  Forgot Password?   Sitemap  |  Register
Home About us Solutions Newsroom Forum Partners Article Helpdesk FAQ Contact Us
2011-09-07
ServiceVows launches

more

 
Read more...
image
 
Article
2009-06-25: Customer Service, How Good Are You?

Are you running your own internet business or home based business? If yes, how well are you handling your customer service?

Customer services are one of the most important aspects when your internet business starts. Many forget that servicing customer must always become the top priority area that need to be concerned and given most efforts. Now, are you giving a proper customer service to your customers?

Speaking on getting things done in a proper way, why not get the customer needs met first and in a timely manner. We have been so concerned about starting an online business, we forgot about the buyer. They are the ones who supposed to get the focused, who help us get and maintain our business. We have to give honor to the customers. Once this is through, we as the business owner can then relax knowing that needs of the people have been met.

We all know that the customers are always right and they have more said so than we should give them credit for. Case and point, you go to the shop to buy things and you spend money on the things you want and other needs. The fact that you went to the shop to purchase items means that the shop will be in business a little bit longer. It is called Business to Consumer, when a business does the business for the sole purpose of providing for the customer. We all have done some sort of business. We know how we want to be treated. For the most part, we expect exceptional customer service, reliability and honesty. We just want to be treated properly, in nicely manners and with the proper approach.

Now I believe you run your own business or you might in the future, keep in mind that the customer could be you and someone else owns the business. You might become customer at certain point when you involves in buying some stuff. Basically you want to get the best customer service from the seller. The same things apply here, you want to treat the customer with respect and provide for them knowledgeable, friendly, energetic customer service. In any successful business, the customer service is what keeps them on top. The customer service that they provide is world class. So, the main key to keeping customers is being friendly, provide service that focus on reliability, make sure the staff is knowledgeable and provide genuine Customer Service.

These are special qualifications of a professional customer service representative. Just because you call someone on the phone and the help does not make them a good representative. It is when they go all out to help you. They are more than happy to help.

I believe you heard this before, they say that good help is hard to find. That holds some truth to it. No many businesses nowadays trying to give generous assistance to the customers. For them once sold nothing else need to be done. This is wrong and will make you out of business sooner or later.

The first thing you as the business owner need to is, employing the right people the first time means getting it right on the fly. When you get it right, the customers also have it right. When the order the product or receive the services, they want to feel like they are being taken care of and their needs are being met. When they happy, they will do the job which is marketing it for you and it is all happen because of your top class customer service.

Needless to say, if the customer feels that they are being treated like their concerns are being met, they will tell everyone what a wonderful company you have. On the other hand, if they feel like their concerns are not being met, they will call up and start to make complaints. Once a complaint is out regarding your company, it can have a negative impact on your business and it will get worse you will out of business.

The most important to get things right from the beginning is to train your employees and equip them with the tools that they will need to be successful when taking a call for a purchase, complaint, compliment or any other reason. Do it right the first time, complaints are less likely to happen and you can be rated number one customer service according to JD Power and Associates. When recognition is set in, you can be reputable company that cares for the employees as well as its customers. A successful internet business will always have a world class customer service.

If you are running your own home based business then you should also practice a top class customer service. Learn all the basic skills of treating and handling your customers. Your business will grow by itself when others are happy with your service.

About the Author

Are you still looking around for an opportunity to start a Home Based Business? You can STOP NOW! Grab Free Internet Marketing Tips, Personal Coaching, Internet Marketing Seminar, Tools & Resources at http://www.kanicen.com. You can get great Free Tips, Advice & Strategy to Jump-Start YOUR own profitable Internet Business NOW!

Back

To Submit an article, please click here
 
 
Copyright @ 2009 Servicevows Solutions Inc. All rights reserved. Privacy Statement.   Terms of Services